Find answers to common questions about creating an account, completing your profile, searching for a climbing partner, and using Find Partner safely.
Select Create Account and enter your username, email address, password, and password confirmation. After submitting the form, check your inbox for a verification email. Your account will be activated after you verify your email address.
Wait a few minutes and check your Spam, Junk, and Promotions folders. Make sure you entered the correct email address. If you requested more than one verification email, use the most recent link.
Copy the complete verification URL from the email, paste it into your browser’s address bar, and open it. Make sure the entire link has been copied without spaces or missing characters.
Yes. You can use either your registered email address or your username together with your password.
You do not need to remember your username. Use the email address connected to your account to log in or reset your password.
Select Forgot Password on the Login page, enter your registered email address, and follow the link sent to your inbox. Remember to check your Spam or Junk folder.
Select the option to log in with a one-time code and enter the email address connected to your account. We will send a temporary code to that email address. Enter the newest code on the Login page before it expires.
Allow a few minutes for delivery and check your Spam or Junk folder. Avoid requesting several codes in a short period. If you request another code, always use the newest one.
After logging in, open the dashboard menu and select Edit Profile. Complete each of the five sections: Personal Information, Climbing Profile, Trip & Availability, Equipment, and Contact. Saving one section will take you to the next section.
A complete profile helps other climbers understand your experience, climbing preferences, availability, equipment, and preferred contact method. Accurate information makes it easier to find a compatible partner.
Use a recent and clear photo that helps other climbers recognize you. Avoid photos containing sensitive personal information. If you have not uploaded a photo yet, the default climber avatar will be displayed.
Open Trip & Availability, select both your arrival and departure dates, and save the form. Update these dates whenever your travel plans change so that you appear in relevant searches.
Enter your phone number without the + symbol. For social media usernames, enter only the username without the @symbol.
Only add contact information that you are comfortable displaying on your public profile. Other users may use these details to contact you about climbing plans.
Refresh the page or leave the profile and open it again. Occasionally, saved changes may take a short time to appear. If the information is still missing after a few minutes, contact support.
Use the Find Partner section on the homepage or select Search Partner from your dashboard. Choose your climbing area, arrival and departure dates, and any additional filters, then start the search.
Select both the beginning and end of the period when you want to climb. Find Partner will look for climbers whose saved availability matches the selected dates.
Your filters may be too specific. Try removing some filters, selecting a wider date range, or searching another climbing area. You can use Remove Filters to clear your current selections.
Your own profile is intentionally hidden from your search results. This allows you to focus only on other potential climbing partners.
Select View Profile on their result card. You can then review their climbing level, preferred styles, availability, equipment, introduction, and any public contact information.
Briefly introduce yourself and mention your dates, climbing area, experience level, preferred climbing style or grade, available equipment, and a suggested meeting time and place.
No. Find Partner helps climbers connect, but profile information does not replace an in-person assessment of someone’s experience or skills. Discuss experience, belaying methods, equipment, communication commands, and the climbing plan before starting.
Meet in a public or busy location, tell someone you trust about your plan, check each other’s equipment, perform a partner check, and confirm the route and emergency plan. Never share passwords, login codes, banking details, or sensitive documents.
No. Find Partner is a platform for connecting climbers. It is not a substitute for professional instruction, guiding, technical training, or your own safety assessment.
Stop communicating with the person and contact us through the Contact Us page. Include the profile name, a description of the problem, and a screenshot if possible. Never include your password or one-time login code.
Open the dashboard menu and select Logout. Always log out after using a shared or public device.
Visit the Contact Us page and describe the issue. Include the email address connected to your account, the page where the problem occurred, your device type, and a screenshot if available. Never send your password or verification code.
